User data deletion instructions.
How to Delete Your Account and Personal Data
We respect your right to privacy. If you wish to delete your account and all associated data, follow the steps below.
Steps to Delete Your Account
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Log in to your account.
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Go to Settings > Privacy or Account Settings.
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Scroll down and tap Delete My Account or Request Data Deletion.
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Confirm your decision when prompted.
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You will receive a confirmation email. Follow the link to finalize the deletion.
Note: Once deleted, your data cannot be recovered. This includes your profile, posts, messages, files, and any related content.
Data Deletion Timeline
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Your data will be deleted within 90 days of your request.
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Some logs (e.g., billing info) may be retained if required by law.
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Data may remain in backup systems for up to 120 days, after which it will be fully purged.
Need Help?
If you're unable to access your account or need help with data deletion, please contact our support team at customercare@jacarandamaternity.co.ke